The Insight Group takes a serious approach to protecting our customers and employee’s data and privacy. This Privacy Notice tells you what to expect when The Insight Group processes personal information. It applies to information about our investment clients, landlords, tenants (both potential and current) and other service users.
We need to collect, process and store personal information about you and other business partners or household members* in order to fulfil our role as an investment company, training provider, letting agent and to deliver efficient and effective services relating to these business practices.
Our legal basis for processing your information will be at least one of the following:
* When you provide information about business partners or household members, it is your
responsibility to ensure that you do so with their full knowledge and consent.
A number of elements of the personal data we collect from you are required to enable us to fulfil our contractual duties to you or to others. Where appropriate, some are required by statute or other laws. Other items may simply be needed to ensure that our relationship can run smoothly.
Depending on the type of personal data in question and the grounds on which we may be processing it, should you decline to provide us with such data, we may not be able to fulfil our contractual requirements or may not be able to continue with our working relationship.
We have identified certain categories to help you understand what type of data we collect at any given time in our relationship. But at The Insight Group we recognise these are not mutually exclusive – at any point in time, or over time, you may fall in to one, two or possibly more categories.
We prefer to collect the information we need directly from you. That way, you know what we have and we can be sure you’ve provided us with the most accurate and up to date information.
Generally the information we hold will have been provided by you (on application or enquiry forms or when we communicate with you), but we may also hold information provided by third parties where this is relevant to your circumstances.
We will only ask for personal information that is appropriate to enable us to deliver our services. In some cases, you can refuse to provide your details if you deem a request to be inappropriate. However, you should note that this may impact our ability to provide some services to you if you refuse to provide information that stops us from doing so.
Processing of your personal information will be undertaken in accordance with the principles of the UK Data Protection Act 2018 (the Act) and the EU General Data Protection Regulation (the Regulation). Access to personal information is restricted to authorised individuals on a strictly need to know basis. We will treat your personal information fairly and lawfully and we will ensure that information is:
We are committed to keeping your personal details up to date, and we encourage you to inform us about any changes needed to ensure your details are accurate. To help us to ensure confidentiality of your personal information we may ask you security questions to confirm your identity when you call us and as may be necessary when we call you.
We will not discuss your personal information with anyone other than you, unless you have given us prior written authorisation to do so. Anyone calling on your behalf may also be subject to security questions to ensure we’re taking adequate steps to protect your personal information.
We may apply markers to your information (for example, in relation to your vulnerability or health status) to enable us to tailor and deliver services to you. The Insight Group only holds records during the period of our relationship and for a set period afterwards to allow us to meet our legal obligations including resolving any follow up issues between us
When we use information about you we will:
We appreciate you have provided your information to us and may not want us to share it with other people or organisations, however, sometimes it is necessary for us to do so. Our relationships with such providers are governed by our contracts with them which include strict data sharing and confidentiality protocols.
We only share your information where we have a legitimate interest in doing so, where we are permitted or required to by law, or where you have requested us to do so. We may share your information with, for example:
This list is not exhaustive as there are other circumstances where we may also be required to share information, for example:
We do not envisage transferring any information about, or relating, to you to anyone who is located outside of the European economic area other than as indicated above and we have a commitment from our business partners and data processors that they too will honour this commitment.
For further information on how to request your personal information and how and why we process
your information, you can contact us using the details below:
Data Protection Officer
The Insight Group
49 Queen Street
Scarborough
YO11 1HQ
01723 353 255 | info@theinsightgroup.co.uk
The Information Commissioner (ICO) is also a source of further information about your data protection
rights. The ICO is an independent official body, and one of their primary functions is to administer the
provisions of the UK Data Protection Act 2018 and the EU General Data Protection Regulation. You
also have a right to lodge a complaint about any aspect of how we are handling your data with the ICO
and can do so at the following address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 123 1113 | www.ico.org.uk
We may change this privacy notice from time to time, but if we change it in a way which significantly
alters the terms upon which you have agreed, we will post notice of the change on our website and
you will be deemed to have accepted such changes. This privacy notice was last updated June 2018.